Jeff helps organizations build better products and executives build the cultures that build better products.
He is the co-author of the award-winning book Lean UX and the Harvard Business Review Press book Sense & Respond.
Starting off as a software designer, Jeff now works as a coach, consultant and keynote speaker helping companies bridge the gaps between business agility, digital transformation, product management and human-centred design. Most recently Jeff co-founded Sense & Respond Press, a publishing house for practical business books for busy executives. His most recent book, Forever Employable, was published in June 2020.
This masterclass focuses on the human-centric goal-setting framework, Objectives and Key Results. In this hands-on masterclass, attendees will work to identify the goals for their work (objectives) and then focus on how to measure the success of those goals with outcomes, measurable changes in user behaviour (key results).
In a series of discussions, exercises and sharing of work, participants will learn how managing to key results enables greater agility in the team, creates the bandwidth for learning and integrates seamlessly into a scrum process.
Finally, participants will learn how to use OKRs to build realistic product roadmaps that account for the uncertain nature of digital product and service development.